Code of Conduct
No patient new or existing will be refused access to medical care from a doctor on the basis of their sex age, religion, ethnicity, sexual preference or medical condition. All doctors and staff expect to treat patients with respect, courtesy, politeness and understanding at all times.
Consent for Participation in Research
This practice occasionally participates in research projects which require personal health data of patients. All patients approached for participation in research projects will be given explanatory information about the project. If identified patient health information is required, patients must give written consent for their involvement.
Patients with Disabilities
Facilities for patients with a disability are provided, including a toilet with handrails and extra space. There is a wide easy gradient ramp at the front door for easy wheelchair access. If disabled patients appear to have any difficulties with the practice facilities, staff will provide immediate assistance and report the matter to the CEO for immediate attention.
Quality Assurance and Continuing Education
All staff members are required to undertake regular professional development. Victor Medical Centre strives to maintain a high level of clinical expertise and are committed to ongoing education.
Third Party Consent
Victor Medical Centre is a training practice and signs in the reception area and treatment room areas advise patients of this fact. As part of their training and experience students ‘sit in’ on consultations of consenting patients. Prior to the consultation, the receptionist will obtain consent from the patient for a third person to be present during their consultation. We respect the right of all patients to refuse third party involvement in their consultation, and they should not feel guilty or embarrassed about saying no.
Transferring Medical Records
The practice acknowledges the right of patients to transfer their care to another doctor or practice. The original records remain the property of the doctor, but a copy will be sent by way of a computer disc or photocopy when a request for transfer signed by the patient has been received.
The practice recognises the right of patients to seek a further opinion and will provide a referral where appropriate. When a patient decides to come to this practice we provide a request form for them to sign, in order to have their records forwarded to Victor Medical Centre.